FAQ

Please send us a ‘Quote request’ via DataLink website, our specialist will be in touch in order to confirm the quote and finalize all the details. When the functionality for the project is approved you will receive our invoice and after prepayment you will receive an email with an attached file or a web link to download the software. Our specialist will contact you for the further installation instructions.

We accept bank transfers, cheques, and PayPal transfers. Please contact our sales team and they will give you all necessary details.

No, it doesn’t. But we will calculate the price with VAT accordingly to the EU trading rules. So if you are registered for VAT please give us your VAT ID for properly invoicing. Customers from outside the EU are not eligible for VAT.

Ready-to-use software is available for Magento, WooCommerce, Shopify, Shopware, OpenCart, Loaded Commerce, osCommerce, ZenCart, X-Cart, PrestaShop, VirtueMart, Interspire, Cube Cart. If your online store is not in the list, please contact our sales team to discuss custom integration.

DataLink works with current and previous versions of Sage 50 (versions 10, 11, 12, 13, 2008, 2009, 2010, 2011, 2012, 2013, 2014, 2015, 2016, 2017, 2018, Sage 50 C).

DataLink works with versions of MYOB Account Right Classic, MYOB Account Right Live and MYOB Retail Manager.

Currently DataLink works with QuickBooks Pro and QuickBooks Premier desktop versions.

The DataLink Connector consists of two parts. The web part is pre installed to the eCommerce web site by DataLink team. The offline part will be installed by our specialist through the remote access on the computer where Accounting Software/ERP master database is stored.

There is a standard installation wizard, however we recommend to contact our team for special instructions.

Unfortunately, we don’t provide such facility. The DataLink connector must be installed onto the same computer as Accounting Software/ERP.

Yes, and it is quite fast. Our software was stress-tested for large volume data operations, more than 1,000 orders were imported within an hour.

We can make it dependant on certain flag settings in the DataLink ‘Options Screen’.

Yes, DataLink can connect to multiple web shops. Let us know how many shops you’d like to connect via DataLink and we will provide you with a corresponding solution.

The connector has an option “Synchronise orders starting from” on the eCommerce ‘Options Screen’. You can enter the order ID and synchronisation will start from that order.

The Test connection button is to check the connector’s settings. When you configure your eCommerce or Accounting software options you must be sure if the connector can access your web site and Accounting software database properly.

It never happens if your DataLink connector’s options and settings were set up properly. Please see our DataLink Connector User Guide for more details. Also we strongly recommend all our customers to backup their databases regularly.

Please pay attention to connector’s tray icon and hint – if synchronisation process is still going it will blink and the hint will show you what is exactly happening now.

If you are under a firewall or any antivirus software is installed on your computer it can block DataLink connector. Please check your firewall or antivirus software options and add the connector into the Exceptions list.

Yes, it will recognize such orders correctly if you have tax classes and tax rates set up in your online store properly.

Yes, DataLink connector checks for orders not to be duplicated. It won’t create one more order if it has been already imported. It uses the Our Ref. field to store web shop’s order ID and checks this field.

Yes. First of all, we recommend it to be SSL (HTTPS) protected. Then, we encrypt the data on the site and decrypt it again already in the connector software.

Yes. A notification message appears for about 30 seconds; also we can play a sound file.

We ensure the system works fine once it’s set up. After the installation two-months support plan is provided, we won’t charge you for the fixes and some system updates applied within this period.

We are always in touch with any updates and new versions of DataLink. We will release new versions of the connectors and offer them to our customers. New DataLink releases are available as a part of support plan or can be purchased separately.